Support

Questions, bugs or account help: email support@proplab.ca. We usually reply within one business day.

Where do the lines and stats come from?

Lines come from public sportsbook feeds and are refreshed through the day; always confirm the price in your sportsbook before acting on it. Player and team stats come from league box scores. PropLab compares those numbers; it does not predict results or accept wagers.

A line or stat looks wrong

Pull down to refresh the board. If it still looks off, email us the player, the line and a screenshot and we’ll check it.

The ticket scanner didn’t read my slip

Use a clear screenshot of the whole slip. Legs for games that have already started, or markets we don’t cover yet, show as “not found”.

Report a creator or a pick

In the app, tap ··· on any creator’s pick or page and choose Report, or Block to stop seeing that creator’s picks. We review every report within 24 hours and remove picks, or ban accounts, that break the creator rules or our Terms. For anything urgent, such as a threat or someone pretending to be you, email support@proplab.ca.

Subscriptions

Subscriptions bought in the iPhone app are managed by Apple: open Settings, tap your name, then Subscriptions. To restore a purchase on a new device, use Restore purchases on the Account tab. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Subscriptions bought on proplab.ca are billed by Stripe. Cancel any time from Manage subscription on the pricing page, and your access runs to the end of the period you paid for. All sales are final: charges aren’t refunded, except where the law requires it (see Terms, section 10). For a billing question, email support@proplab.ca.

Delete your account

In the app or on the website, go to Account and choose Delete account. This permanently removes your account and its data. You can also email us to ask for deletion.

Gambling help

PropLab is for adults of legal age only. If betting stops being fun, free confidential help is available: ConnexOntario 1-866-531-2600, or 1-800-MY-RESET in the United States. See also our responsible gambling page.